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FAQ

  • How do I contact someone with other questions?

    CONTACT INFORMATION Program Administration Technical Support Registrar's Office (Certificates & Transcripts) Emergency Contact (During Program Hours Only) Emergency Contact (During Program Hours Only) • Phone: 951-755-4955 Text Any Time • Email: [email protected] • Hours: Monday-Sunday, 8:00 AM - 5:00 PM PST

  • : Is this program approved by California licensing boards?

    Yes, this program is approved for continuing education credit by relevant California substance abuse counseling licensing bodies CADTP. Specific approval numbers are listed on your certificate.

  • Can I complete this program online?

    This is An in class program or online self paced program. Live instruction must be attended in person or via approved virtual classroom. Only the post-tests are completed online.

  • What materials do I need?

    All course materials are provided digitally. Bring a notebook and pen for personal notes if in class. A laptop or tablet is recommended for accessing materials during class.

  • How many questions are on each post-test?

    Each post-test contains 40 multiple-choice questions covering the content from that specific day of instruction.

  • : Can I retake a post-test if I fail?

    Yes, unlimited retakes are available. You must achieve 80% minimum on each post-test to receive program completion credit.

  • : When do I need to complete all post-tests?

    All post-tests must be completed before you can move on to complete the next day of CEUs/Cehs. Incomplete assessments will result in no certificate being issued.

  • What if I experience technical problems during a post-test?

    No matter the problem, Contact technical support immediately. Your progress is automatically saved, and time extensions are available for documented technical issues.

  • : How quickly will I receive my certificate?

    Digital certificates are issued automatically or within 48 hours of completing all requirements. Physical certificates (if requested) are mailed within 5-7 business days and will incur a fee. You will ALSO receive a transcripts that gives a detailed list of the courses you completed for compliance.